Comfort Taxi SH9489 – ★★ Frustrating and less than third world experience

It is not so much about the taxi cab, though being late. The worst part of the ride is the appalling service from the call center. Not only was the standard of the English was poor, with extreme accent, she was unhelpful and touch of arrogance. As such, not sure why it will be reasonable to import such quality of service staff, apart from saving costs at the expense of proper services.

SMRT Taxis SHB1728Y – ★ How could he do this?

We were flagging for a taxi and then there was also someone behind us flagging, we reached there first and then we were supposed to be the one getting the taxi, but he drive right pass us and went to the couple behind us. Can’t he see that we were in front? It was near the bus stop 64401, opp Blk 477A at around 10.43am. We were rushing and he just ignored us like that?

CityCab SHB3335J – ★ Very Careless Driver

Dear Citycab, First of all I’m not a passenger of this cab but a pedestrian. It happened at Bedok Reservoir Road Blk 609 traffic junction approx 4.35am on 21st May. My sister and I were crossing the road when it was green light. I understand that the driver has the right of way to turn right but must stop at the stop line. However this driver seems impatient or in a hurry trying his limit trying to surpass us, while we were crossing. His car exceeded the stop line, literally inside the pedestrian crossing. We were in a shock.

Prime Taxi SHD2643R – ★★★ Manual mode

Luggage no assistance at airport Route got no recommendation instead asking the passenger for the way

Comfort Taxi SH9647H – ★★ A call for deep cleansing

This morning I booked a taxi. The driver was unhappy because he could not find the place; but he could have use his GPS. Then my son pointed to the fact that the taxi interior was extremely dirty . The seats have a layer of dust and mold. The handles and the ceiling are disgusting. I even wondered how can it be so neglecting. It is disrespectful to the client. The taxi driver himself was ok. I don’t complain about his attitude but he should clean his car

Comfort Taxi SHC2997A – ★★★★ Very humble and jovial person

It was a great drive although it’s a short journey

SMRT Taxis SHC4187H – ★ Terrible experience

Can a driver driving a SMRT taxi going around picking customer and claimed that he is not providing service to customer? then what is he doing? Should such a driver still be allowed to drive SMRT taxi? Is this a reflection of SUPERB quality of service from SMRT? How and what training from SMRT to their taxi drivers? If a driver hiked a SMRT taxi and claimed that taxi is his, so he could talk all nonsense in the taxi to provoke customer and no one can tell him to shut up, would SMRT still allow such driver to handle SMRT taxi to tarnish the name of SMRT? If a driver claimed that he only knew one way to Singtel Comcentre in Orchard Somerset, can he still be a driver? If a driver claimed that he has no responsibility to check with customer the preferred route, then it is puzzling what training SMRT provided to the drivers and what is expectation of SMRT on their drivers? why would SMRT still allow such driver to use SMRT taxi going round picking customer? I have been travelling frequently from Tampines century square to Singtel Comcentre between 11:30am to 1pm, and I always keep my travelling receipt. My normal route took me about $17-18. But on 12th May 2017, it took me about $24 to make the same journey around the same lunch period, if this was not due to bad decision by driver, then it was everybody else fault except this taxi driver? I called in to SMRT hotline at about 5:45pm on the same day and was told someone would call me back to hear me out. But I have yet to receive any return call. If SMRT management is not interested to hear from me and has no intention to reprimand this taxi driver, I have no choice but to turn to CASE to provide them with my evidences to get my justification. I would further provide the same evidences to the PRESS if this is what SMRT really wanted.

Comfort Taxi SHC2516E – ★★★★★ Best driver ever.

I requested to charge my phone in the cab and the driver let me use the car’s battery to charge. That was not the best part. The best part was i left my phone in the cab and the driver returned it to me at the very next day after communicating with my family. I wanted to thank him by giving him some fuel money but he actually turned it down. The driver was very kind and nice to volunteer and return my phone by meeting below my house so i didnt have to travel so far.

Prime Taxi SHD2710E – ★ Refuse to pick up passenger

This taxi driver refuse to send me to my destination and still refuse to move his taxi from the taxi stand area.

Premier Taxis SHB5955G – ★ Driver Disrespectful

Cancelled booking ‘caus driver called my mobile twice and in both incident, he scolded me. After trip was cancelled, he sms me “U r a bitch you know”