Taxi Booking

You can get a taxi in Singapore by

1. Dialing through a Taxi booking hotline
2. SMS-A-Cab: Text to 71222
3. Taxi Booking Apps
4. ComfortDelgro’s online taxi booking web portal
5. FastCall service: Tap and Book, Dial 6454 2222 or SMS to 71222 at major commercial buildings
6. Hailing a taxi by the road
7. Queuing at designated taxi stands

Also, note that with each method:

1. Booking fees apply and subjected to taxi availability. Extra booking charges indicated here with each method of booking will add on to flag-down rate, distance fare and other charges such as peak hour charges, midnight charges, city area surcharge, ERP charges and others. For more comprehensive taxi rates and charges, refer to Singapore Taxi Fare
2. Response Rating (Poor/Average/Good): Effectiveness and time for system to response with taxi confirmation, taxi vehicle number plate and vehicle model.
3. Experience Rating (Poor/Average/Good): Hassle of booking process.

General Steps for making a Taxi Cab Booking

1. Decide the method of booking a taxi
2. Be aware of the extra fees involved
3. Communicate to the call operator the pick-up location and pick-up time
4. Wait for taxi to be assigned, note the taxi registration number given and estimated time of taxi arrival
5. When the taxi has arrived, confirm booking with driver and communicate to driver your drop-off location

1. Dialing through Taxi booking hotline

• Common Hotline – 6342 5222 (6-DIAL-CAB)
• Comfort & CityCab – 6552 1111
• Premier Taxis – 6363 6888
• Prime Taxi – 6778 0808
• SMRT Taxis – 6555 8888
• Trans-Cab Services – 6555 3333
• Yellow-Top Taxi – 6293 5545

Special services (Flat rates)

• MaxiCab (7 seater) Wheelchair Booking Service – 6600 9920
• Limousine Taxi Booking – 6535 3534

Booking fee: Ranges from $2.30-$4.50 depending on taxi operator and non-peak/peak period, $8 (advance booking)

Response rating: Average

Experience rating: Average (Call operators are busy during rainy season or peak hours)

2. SMS-A-Cab: Text to 71222

“BOOK<space>Postal Code<space>#Pick-up point”

OR

“BOOK<space>Building Name, Blk No, St Name<space>#Pick-up point”

To find postal code, visit SingPost and click on the Postal Code icon on the left menu.

Booking fee: Applies, similar to calling taxi hotline. Normal SMS charges apply.

Response rating: Good

Experience rating: Good

3. Taxi Booking Mobile Apps

Download the App, indicate your position, make booking, wait for response,

Benefits: For guests that signup, the Apps are able to retrieve last three bookings so users need not re-enter the pickup addresses

• SMRT Book-A-Taxi (iOS | Android)
• ComfortDelgro-Taxi-Booking (iOS | Android)
• Trans-Cab Taxi App (iOS | Android)
• Third-party taxi booking apps: iCabSG, GrabTaxi by MyTeksi, MoobiTaxi by Maven Lab

Booking fee: Applies, similar to calling taxi hotline.

Response rating: Average, varies with Apps.

Experience rating: Average, varies with Apps.

4. Online Taxi Booking Portal by ComfortDelgro

This is ComfortDelgro’s Cabcharge Customer Portal for repeated cab users to book a taxi through the website. Users can register at no cost to create a personal account in this web taxi booking portal. Features of the personal web portal includes Checking Booking Status (pending, cancelled, confirmed with Estimate Time of Arrival), Get Estimated Fare, Taxi Fare Chart.

Booking fee: Applies, similar to calling taxi hotline.

Response rating: Good

Experience rating: Good

5. FastCall service: Tap and Book, Dial 6454 2222 or SMS to 71222

FastCall panels and counter can be found in over 400 major commercial buildings, hotels and tourist attractions. Users can book a cab by either:

1. Use NFC-enabled mobile phone to Tap and book; or
2. Book through calling 6454 2222 and key in the designated location PIN; or
3. Text “FC ” to 71222.

Booking fee: Applies, similar to calling taxi hotline.

Response rating: Good

Experience rating: Good

6. Hail taxi by the side of the road

Booking fee: None

Do note that taxis are not allowed to stop to pick passengers up along bus lanes, bus stops, lanes with double yellow lines, lanes with double zigzag lines and roads in CBD where buses ply.

7. Queuing at designated taxi stands, taxi stops or taxi pickup / dropoff (PU/DO) location

Booking fee: None

Taxi stands are littered all across Singapore streets especially at Central Business District (CBD) Area. These facilities are easily recognized with its taxi stand code (e.g. A13) and taxi-sign. Taxi pick-up or drop-off locations are usually at the lobby entrance/ exit of shopping malls, hotels, places of interests and public amenities e.g. Hospitals.

You may search for the nearest taxi stand by entering your location, select the Central Business District (CBD) Zone that you are in or select from a map with MyTransport.

Despite all the various channels to book a taxi, demand for taxi cabs in Singapore is especially high during rainy days, peak hours (6.00am to 9.30am and 6.00pm to midnight) and festive seasons.

To secure a taxi, it is generally advised to make advance booking (booking made at least half an hour ahead) or book a limousine service.

40 Responses to Taxi Booking

1. Pingback: Public Transport Singapore: 101 | The Honeycombers Singapore

2. Pingback: Regulate Uber? Why? What for? – Unscrambled.sg

3. Pingback: Taxis and private hire cars for courier services. Is LTA against raising productivity? – Unscrambled.sg