Complains, Feedback and Lost & Found
If you wish to report a complaint against the service of a taxi driver or provide feedback, you may contact the customer service hotlines of the respective companies.
|Taxi Company||Customer Service Hotline|
|CityCab Pte Ltd||6552 1111|
|Yellow Top Taxi||6293 5545|
|Trans-Cab Services Pte Ltd||6555 3333|
|SMRT Taxis Pte Ltd||6555 8888|
|Prime Car Rental & Taxi Services Pte Ltd||6898 2000|
|Smart Automobile Pte Ltd||6485 7777|
|Comfort Transportation Pte Ltd||6552 1111|
|Premier Taxis Pte Ltd||6363 6888|
Alternatively you may wish to contact the Land Transport Authority (LTA) at 1800-CALL-LTA (1800-2255-582). Depending on the nature of the complaint or feedback, LTA will follow up with an investigation or refer it to the taxi company, in accordance with the LTA’s disciplinary system for taxi drivers.
To lodge a complaint, you need to furnish details such as the taxi’s licence plate number, date, time and a brief account of the incident.