If you wish to report a complaint against the service of a taxi driver or provide feedback, you may contact the customer service hotlines of the respective companies.
|Customer Service Hotline
|CityCab Pte Ltd
|Yellow Top Taxi
|Trans-Cab Services Pte Ltd
|SMRT Taxis Pte Ltd
|Prime Car Rental & Taxi Services Pte Ltd
|Smart Automobile Pte Ltd
|Comfort Transportation Pte Ltd
|Premier Taxis Pte Ltd
Alternatively you may wish to contact the Land Transport Authority (LTA) at 1800-CALL-LTA (1800-2255-582). Depending on the nature of the complaint or feedback, LTA will follow up with an investigation or refer it to the taxi company, in accordance with the LTA’s disciplinary system for taxi drivers.
To lodge a complaint, you need to furnish details such as the taxi’s licence plate number, date, time and a brief account of the incident.