Yellow-Top Taxi SHB3098T – ★ Rude and Horrible Driver
This is my first complaint. I had the unfortunate trip with your driver, Lim Soon Hin. This driver is extremely rude. He went the wrong way and blamed me for not informing him earlier. He even reprimanded me for always telling him the direction the last minute. I highly recommend that he be given some form of punishment. Drivers like him give your company a bad reputation, which is all the more dire in today’s competitive climate in transportation industry. I demand an update on your next course of action within this week, Thank you.