CityCab SHA8747B – ★ Horrible

7 May 2018   Kaymond | Taxi Company: CityCab

The driver took me from Toa Payoh to Anchorpoint at queensway, I reached my destination at 2.40pm on 07/05/2018. We clarified the destination (as opposite IKEA) and route before we left (PIE > Adam rd > Farrer Rd > Queensway).

Firstly, he nearly missed the Adam Rd exit from PIE and only started to switch 4 lanes after reminding him nearing the exit, resulting in one of the vehicles behind honking us as he was cutting it dangerously close.

Then, he brought me to the anchorage condominium instead of anchorpoint shopping centre. I did not mind the walk.

What brought me to write this review is the payment settlement. I told him I would like to pay by nets and handed him my ocbc card, which he ended up charging via VISA instead of nets, resulting in an additional admin fee of almost $1. I clarified with him and he said he pressed NETS but was not sure why it charged via VISA instead. I figured there is no use in pursuing this further as the experience just could not get any worse.

The erroneous charge of a dollar is a small sum when one considers the almost reckless driving and the mistake after mistake that could occur in a short span of 15 minutes. I hope no other passenger will be put through such a disappointing experience with your company.

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