Complains, Feedback and Lost & Found

If you wish to report a complaint against the service of a taxi driver or provide feedback, you may contact the customer service hotlines of the respective companies.

 Taxi Company Customer Service Hotline
CityCab Pte Ltd 6552 1111
Yellow Top Taxi 6293 5545
Trans-Cab Services Pte Ltd 6555 3333
SMRT Taxis Pte Ltd 6555 8888
Prime Car Rental & Taxi Services Pte Ltd 6898 2000
Smart Automobile Pte Ltd 6485 7777
Comfort Transportation Pte Ltd 6552 1111
Premier Taxis Pte Ltd 6363 6888

Alternatively you may wish to contact the Land Transport Authority (LTA) at 1800-CALL-LTA (1800-2255-582). Depending on the nature of the complaint or feedback, LTA will follow up with an investigation or refer it to the taxi company, in accordance with the LTA’s disciplinary system for taxi drivers.

To lodge a complaint, you need to furnish details such as the taxi’s licence plate number, date, time and a brief account of the incident.