SHC7685S – ★ Crap service and please do not arrive so early

6 May 2018   Taxi Company: CityCab

I made an advance booking for 4.50am and the taxi arrived so early at 4.30am. My dogs were barking because of this and because I did not want to wake the neighbours I decided to leave early. When I got into the taxi I asked why the early arrival and she said because I’m going to the airport. I find this snide response rather puzzling and insulting. How would she know when my plane takes off? 5 Minutes early is Fine but not 20mins. I wonder too if I was charged for the waiting time of the taxi. I hope that in future your drivers do not arrive so early and do not treat customers like fools. The cab was also stuffy and dirty.