SHD9449P – Irresponsible Cabbie Whom Never Turn up

12 Dec 2013   Joelle | Taxi Company: Transcab

I had a cab booking this morning at 840am. This cab SHD5905x confirmed my booking. After 7 min i still do not see any sign of him. I called the customer service and they said i couldn’t get hold of driver. They made me hold on the line for 10 min but never give me a replacement. I only got another confirmation at 10am which is SHD9449P. Again this cab did not turn up. Plus today this is my third time encounting such situation. Thats my final. Transcab is not reliable. Customer service failed badly even though i said wanted to lodge a complain. They merely say ok i will feedback to management without giving assurance. If i were given a choice in the morning, i wouldn’T want to use their services!!!!!!! Very unhappy and disappointed with them!!!!!